Archive for August, 2009

Make It Easy For Others To Work With You

26 August 2009

Easy To Work WithMy old car needed a paint job on certain rusty spots. I’m hoping to get a few more years from it for my teenager. I stopped by at the auto shop, got an estimate and then they took in my car.

I spoke briefly with my diving instructor to arrange for a weekend dive. I e-mailed her the next day and she took care of everything. The common thread with these scenarios is obvious. Do you think I’ll do business with them again? Absolutely!

So, in the office, make it easy for others to work with you. Reply to e-mails and voicemails quickly. Offer solutions instead of hesitations. If you disagree with something, honestly share the reasons to your disagreement. Life is way too short and precious to waste on petty politics and to be a pain in the posterior.

Connect with Dr. John A. Estrella via Facebook, LinkedIn and Twitter.

Two Reasons Why Others Resist Change

24 August 2009

Project Change ResistanceWe have two innate traits that influence our daily actions: maximizing pleasure and minimizing pain. Certain individuals or groups resist change because of a perception, valid or not, that the future state can interrupt their contentment with the status quo.

Whenever you encounter resistance to change, identify the pleasure or pain points that they are trying to protect. If the root cause of the resistance is related to pleasure, highlight how the future state can make their lives easier or their work more enjoyable.

In contrast, if the primary reason is the fear of more pain, communicate how the change can help eliminate or reduce their misery. Usually, dealing with one or the other will do trick. If you address both, then they’ll crave for more changes. If you want to win, pamper them with pleasure and ease their pain.

Connect with Dr. John A. Estrella via Facebook, LinkedIn and Twitter.

Harness the Power of Verbal Aikido

20 August 2009

Project Verbal AikidoGiven my martial arts training, I often find myself applying Aikido techniques, albeit verbally, when dealing with difficult project situations.

Essentially, Aikido allows you to defend yourself without injuring the attacker by redirecting the force of the attack instead of facing it head-on.

In working with others, “attacks” are synonymous with dissatisfaction, insubordination and resistance because they prevent you from moving forward unhindered.

Dissatisfaction: I’m not happy with this project!
Response: What can WE do to make it right?

Insubordination: I have major concerns. I won’t do it!
Response: How can WE address your concerns?

Resistance: I disagree with the approach!
Response: If you were to do it, what would be your approach?

You cannot face strong force with a similar force. Keep your cool and devise ways to transform the negative situation into a collaborative problem solving occasion.

Connect with Dr. John A. Estrella via Facebook, LinkedIn and Twitter.

Prevent Politics From Pestering Your Projects

14 August 2009

Project Management PoliticsProponents of the democratic system touts that it is the best form of government. Yet, without proper checks and balances, the “majority rules” (sadly, only at 51%) can lead to the “tyranny of the majority” towards the rights of the minority. In your projects, there are comparable and ancillary political challenges as well.

Tyranny of the project sponsor: Listen to all stakeholders and keep the project sponsor abreast of various perspectives and their impacts on the project. You may impose but others can always oppose.

Political red tapes: Certain processes such as approvals and reviews take time; incorporate them into your schedule. Be optimistic yet realistic.

Community filibuster: Users may delay the deliverables for pedantic reasons; be politically savvy. Deal with the small pains for the big gains.

At the end of the day, aim for completion and not perfection.

Connect with Dr. John A. Estrella via Facebook, LinkedIn and Twitter.

Learn To Let Go In Order To Grow

7 August 2009

Project, Program and Portfolio ManagementIf you are still doing what you were doing three years ago, then you are not growing professionally. It is easy to grow as long as you are willing let to go.

A toddler lets go of crawling to get better at walking. A youth gets rid of training wheels to get better at biking. We sometimes switch jobs for a more challenging career. Yet, when it comes to our job roles, we tend to hang on to them longer than we should—especially if we like them.

As a project manager, it is imperative that you let go of some of your projects so that you can start managing programs. Replace 20% of your lower end tasks or projects with more challenging programs. If you do that every year, you will soon find yourself managing programs and eventually portfolios.

Connect with Dr. John A. Estrella via Facebook, LinkedIn and Twitter.