Posts Tagged ‘project communication’

How To Manage Bad News In Your Projects

9 September 2009

Project Management Bad NewsThree components precede bad news: target, trigger and tweak. By recognizing these components, you can easily manage most of the bad news in your projects.

If the monthly target is $10K and the expenses are trending toward $40K for the next three months, then the potential overrun is a trigger that should prompt you to tweak the situation. Inform the project stakeholders but be careful not to cry wolf.

If you’re able to steer the project towards a more favourable outcome, then you can report the good news. If not, then the bad news will not be a surprise to the parties involved.

Take a look at your current targets—budget, schedule or objective—and identity triggers that will give you adequate room to tweak the circumstances if needed. It is better to pre-empt than to be held in contempt.

Connect with Dr. John A. Estrella via Facebook, LinkedIn and Twitter.

Harness the Power of Verbal Aikido

20 August 2009

Project Verbal AikidoGiven my martial arts training, I often find myself applying Aikido techniques, albeit verbally, when dealing with difficult project situations.

Essentially, Aikido allows you to defend yourself without injuring the attacker by redirecting the force of the attack instead of facing it head-on.

In working with others, “attacks” are synonymous with dissatisfaction, insubordination and resistance because they prevent you from moving forward unhindered.

Dissatisfaction: I’m not happy with this project!
Response: What can WE do to make it right?

Insubordination: I have major concerns. I won’t do it!
Response: How can WE address your concerns?

Resistance: I disagree with the approach!
Response: If you were to do it, what would be your approach?

You cannot face strong force with a similar force. Keep your cool and devise ways to transform the negative situation into a collaborative problem solving occasion.

Connect with Dr. John A. Estrella via Facebook, LinkedIn and Twitter.